Asana Comments Not Sending Email Notifications: The Fix
Table of Contents
Missing a comment notification means missing context on a task, and it’s a surprisingly specific setting that’s easy to overlook since it’s separate from your general notification preferences.
Checking my “Following” status on the specific task, rather than just my general notification settings, was the piece I kept missing — you only get comment notifications for tasks you’re actively following.
Why This Happens
This is usually because you’re not “following” the specific task the comment was posted on, your email notification preference for comments specifically is disabled, or the email is landing in spam due to filtering rules.
How to Fix It
- Check if you’re following the task. Open the task and look for a “Following” toggle — you only get comment notifications for tasks you actively follow.
- Review your email notification settings. Go to profile photo → My Settings → Notifications, and confirm comment notifications are enabled specifically, not just task assignments.
- Check your spam folder. Asana notification emails are sometimes misclassified, particularly if you rarely interact with them.
- Confirm your email address is correct. An outdated email on file will silently send notifications somewhere you no longer check.
- Add Asana’s sender address to your contacts. This helps prevent future notifications from being filtered as spam.
Final Thoughts
Following status is the fix that resolves this most often — it’s a per-task setting that’s completely separate from your general notification preferences, and it’s easy to assume you’re automatically following everything when you’re not. Check that first before adjusting any global settings.
Frequently Asked Questions
Do I automatically follow tasks assigned to me?
Yes, tasks assigned to you are automatically followed, but tasks you’re only mentioned or commented on may not be unless you follow them manually.
Why do I get in-app notifications but not email ones?
These are controlled by separate settings — check that both in-app and email notifications are enabled specifically for comments in your preferences.
Can I follow a task without being assigned to it?
Yes, you can manually follow any task you have access to, which will then include you in comment notifications going forward.